What Is ACBuy?
A plain-English explanation of the shopping-agent process and where the warehouse fits.
Read guideGUIDES / START HERE ACBuy Sheets
ACBuy Guides
Direct answers for the parts of the process that are easy to misunderstand. Platform facts are linked to current ACBuy pages.
Your First ACBuy Order
What to do before ordering, at the warehouse, and before paying for a parcel.
Read guideHow to Check Warehouse Photos
A visual checklist for shoes, clothing and bags—and the limits of what a photo can prove.
Read guideACBuy Shipping: Read the Estimate Before You Pay
Why the calculator is only an estimate, what affects route availability, and what to check before submitting a parcel.
Read guideWhat Happens at the ACBuy Warehouse?
The difference between seller dispatch, warehouse receipt, QC information and parcel submission.
Read guideReturns and Refunds: Start With the Order Status
How to find the current support path without guessing a universal deadline, fee or refund time.
Read guideHow to Use This Product Directory
A quick way to move from a product card to a checked listing without treating the directory as live stock.
Read guide